We’re here to help, 24×7
Our 24×7 team is here to provide support for your day-to-day technical support issues. Senior staff are on call 24×7 and can be contacted directly by all customers for immediate escalation of your business critical issues.Our 24×7 team is here to provide support for your day-to-day technical support issues. Senior staff are on call 24×7 and can be contacted directly by all customers for immediate escalation of your business critical issues.
Our 24×7 team is here to provide support for your day-to-day technical support issues. Senior staff are on call 24×7 and can be contacted directly by all customers for immediate escalation of your business critical issues.
Our Promise
Our NO excuse 15 minute response time guarantee provides our clients access to our support team 24/7, providing the most efficient responses in the industry.
Customer Portal
Manage reverse DNS Entries Secure access to server passwords Add additional sub-users for delegated access Includes detailed specs, billing, IP address information Additional features coming, including SOAP based API
24×7 Technical Support
Our 24×7 team is here to provide support for your day-to-day technical support issues. Senior staff are on call 24×7 and can be contacted directly by all customers for immediate escalation of your business critical issues.
Expert Advice
Our experienced team is capable of providing you with detailed analysis of your server performance, planning and executing migrations**, recommending cost-effective upgrades, etc.
Enterprise Class Hardware
All servers based on SuperMicro Systems platform Adaptec or LSI RAID for protection against hard drive failure RAID1 or RAID10 disk array for maximum performance
Initial Setup & Configuration
Operating System Installation Security hardening Full installation and configuration of included software suite
SLA Backed
100% Power and Network Uptime 2 hour hardware replacement SLA
Proactive Monitoring
All serivces monitored at 60 second intervals Services include any service that can respond via a TCP port We also check available disk space, mail queue lengths, CPU utilization, memory utilization.Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
+ Read moreOngoing Upgrades
We will automatically install critical system upgrades Linux Systems deployed with K-Splice for no reboot kernel patching. At your request, we will install any incremental software upgrades for any bundled softwareLorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
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Daily Backup Service
Utilizing R1Soft CDP Backup System 15 days backup retention No limit on how much data is backed up — with some reasonable exceptions — we will not backup data for ‘unmanaged’ virtual machines hoste d on a managedLorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
+ Read moreDaily Backup Service
Utilizing R1Soft CDP Backup System 15 days backup retention No limit on how much data is backed up — with some reasonable exceptions — we will not backup data for ‘unmanaged’ virtual machines hoste d on a managedLorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book.
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